Terms and Conditions

We believe that you should know what lies ahead so that we can deliver the best possible service.  That's why we have our terms and conditions, all written in plain english...
Terms and Conditions of Sale
Our Policies
The way we do things, keeping it simple...
As an environmentally responsible organisation, we constantly monitor what effect we are having on the environment.  As a result we have developed the following policy which is reviewed at regular intervals
We believe that we are here for one purpose, to deliver the best possible service and products to our customers.  For that reason we have developed our quality policy ensuring that you are the focus of all operations we conduct
However much we guard against it, sometimes things go wrong.  For that reason you need to know what to do and what we are going ot do about it.  That's why we have developed the following to ensure your complete satisfaction
Environmental Policy
Quality Policy
Customer Service Policy
It is our sole aim to create happy customers.  If however you aren't happy with us, you need to be able to get in touch and tell us why, so that we can learn from our mistakes.  The following policy outlines what to do to make a complaint
Any information that you entrust to us will be treated with the utmost respect and we will never pass you details on to other organisations without your express permission.  If you tell us not to, we won't
Please read the following privacy policy.  It involves all of the information you give us to browse our website and if you submit contact forms etc...
Complaints Policy and Procedure
Data Protection Policy
Privacy Policy